Safe together through the winter

We can well imagine that it is your desire to enjoy an untroubled and safe winter holiday. We feel the same way. We are part of the “Safe Hospitality” initiative and are taking the following preventative measures: We work exclusively with FFP2 masks, observe social distancing, measure our temperatures daily and we are regularly tested so as to provide safe service. We strictly follow the recommendation of the international and local health authorities (including those of the WHO). Our already strict hygiene protocols have been reviewed and adapted to the current situation. The frequency of our cleaning processes has been increased, including disinfection of the entire hotel.

 

*WE CARE ABOUT YOU!

Free cancellation up to 48 hours before arrival!

If there should be border closures, entry limitations or travel warnings, or if people in the hotel test positive for Covid-19, you can fall back on our “We Care About You – Winter Package”.

When booking we guarantee you the security of cancelling at no cost up to 48 hours before arrival, if one of the following reasons applies:

  • There is a travel warning for Austria or the federal state of Vorarlberg
  • The district of Bludenz is set to red on the “Corona Signal” indicating Austrian risk areas
  • No ski operations are possible in the entire Lech & Zürs ski area due to Covid-19

If one of these reasons apply, we will convert any payment you have made into a voucher that you can use for another trip.

Otherwise, the Austrian General Terms and Conditions for the hotel industry (GTCH) apply as agreed. 

For your own safety, we recommend taking out travel cancellation insurance. You will find the relevant link to our insurance partner “Europäische Reiseversicherung” incl. Covid-19-Package in your reservation confirmation. 

 

NEW: Rote Wand goes digital!

WE ARE ONLINE! With our new Rote Wand App you can check in online easily before your arrival. With the messaging service you will be updated with the most important information directly on your smartphone during your stay. Table reservations, massage appointments as well as check outs can easily be done online.

 

A place of well-being!

As of next winter the Rote Wand will present itself in a new light.  Seconde front-desk, new lounge with hotelbar, lobby restaurant and additional restaurants. Exclusively just for you! The entire hotel area will only be available for hotel guests. Place to feel great will be guaranteed. With uncomplicated luxury, familial flair and above all … plenty of space! How about a coffee on the terrace, in the library or in the lounge? Social distancing is ensured accordingly throughout the hotel!

Places that move you! We are quite literally in a happy place. The Zug Valley offers space to be active and room to take a deep breath. Take the 2-seater chair lift just in front of the house and land directly in the ski area of Lech Zürs without waiting and queuing up. Winter lovers will find all they desire in Zug, as the Nordic track and the secure winter hiking trails pass only a few meters from the hotel.

 

NEW: Rote Wand Food – Concept

We have a new Food-Concept! Any form of buffet has been eliminated for hygiene reasons. Our breakfast on the board, breakfast all – around, breakfast a la carte – all served at your table! Book your dinner in advance. You choose if you either want to enjoy  the 5-course evening menu every day or if you prefer to have dinner at our Chef’s Table once during your stay. And of course you can enjoy your booked dinner as early as lunchtime in our Rote Wand Stuben – you can choose your favourites from the menu. For more space, comfort and safety, we are serving meals in the hotel restaurant and in the a la carte restaurant. NEW: Instead of the afternoon snack, fine snacks & drinks (at extra charge) will be served exclusively for hotel guests in the new lobby restaurant.

Dinner starts at 6:00 PM. All guests are escorted to their tables and served there. Therefore, table distancing is guaranteed. 

Breakfast without getting up! The Rote Wand team pampers its guests with even more service in the morning. You don’t have to serve yourself from the buffet, we’ll serve you! With everything you enjoy in the morning to tingle your tastebuds, and a little bit more. Coffee brewed fresh at the table, delicious muesli varieties, breakfast creations you can design yourself and more bring tasty variety into your normal morning ritual.

Space to enjoy! Dinner at the Chef’s Table is served in seatings each for up to 12 to 14 people, so we can ensure sufficient space for enjoyment and safety.

Early Bird Chef’s Table | 5:30 PM (Autumn 5:00 PM)

Chef’s Table | 8:30 PM (Autumn 8:00 PM)

 

For your feel-good moment!

The 1500 m2 spa and wellness area offers plenty of space to wander and take a break. The separate Ladies Area with herbal steam bath is also very peaceful. This area and the textile family sauna have their own relaxation rooms. We ask that you respect the maximum occupancy in the saunas. We ask you to keep minimum distance of one metre at the edges of the pools or when playing in the water.

The pool times will be extended:

Pool times | 8.00 AM to 8.00 PM

Spa times | 10.00 AM to 8.00 PM

 

As for our little guests!

The new children’s concept, with which we already had positive experiences this summer, will be implemented as follows in the coming winter: The children’s dinner will not take place separately as usual. The Family Dinner starts at 18.00 o’clock. Despite Covid-19, the Red Kids Club will be open to a limited extent from Sunday to Friday from 10:00 to 13:00 and from 15:00 to 21:00. In order to ensure safety there as well, the maximum number of people allowed will be kept to the motto “First come, first serve”. Children from 6 years on are obliged to wear mouth & nose protection. The shuttle service for ski school kids will unfortunately no longer be available for organizational reasons. Alternatively, we recommend taking the 2-seater chairlift in front of the house or the bus.

 

What we all have to consider!

 

We try to keep 1 metre distance from other people.

We unfortunately have to abstain from shaking hands and hugging.

We wash our hands multiple times a day with soap and water for at least 30 seconds.

We sneeze or cough in the crook of our elbow or in a handkerchief.

We prefer to pay cashless if possible.

We wear a face mask in all public hotel areas at all times (except at the table, in the pools & saunas).

We download the QR-Code and use the Rote Wand hotel app!

 

What we would kindly ask you to do: In the event of symptoms of illness, we request that you do not make your trip. If there are symptoms during your stay, please notify us immediately. We ask you to follow the instructions of our staff. We ask you to wear your mask in all public hotel areas at all times (except at the table, in the pools & saunas).

Above all, we wish you the best of health!